Refund policy

RETURN & REFUND POLICY

Effective date: September 3, 2026

Order cancellations and changes

You may request to cancel or amend an order within 48 hours of purchase. An order cannot be cancelled or changed after it has shipped or when processing can no longer be stopped. If the order has shipped, please follow the return process below.

If tracking shows that an order was delivered but you cannot locate it, please contact us promptly with your order number and tracking information so we can review the delivery with the carrier.

30-day return window

Eligible return requests must be submitted within 30 days after the order is delivered. This same 30-day period applies when an item arrives damaged, defective, or incorrect.

Non-returnable condition

Returns and exchanges will not be accepted for watches that have been worn, scratched, sized, adjusted, altered, or damaged after delivery. This includes watches with removed links, sizing or bracelet-adjustment marks, missing protective films, or other signs of use.

A watch that has been worn, sized, or adjusted can no longer be sold as new and is therefore ineligible for return or exchange. This restriction does not apply when the watch arrived damaged, defective, or incorrect, or when otherwise required by applicable law.

How to request a return

  1. Visit our Returns & Exchanges page:
    https://shop.watchtechnicians.com/pages/returns-exchanges

  2. Sign in to your customer account using the email address associated with the order. Shopify will send you a one-time verification code.

  3. Open the delivered order, select the item you want to return, and submit the request.

  4. Wait for approval and return instructions before mailing the watch.

Please do not mail a watch until the request has been reviewed and you have received return instructions from us. Returns sent without approval may be delayed or refused.

Return eligibility

To qualify for a standard return, the watch must be:

  • Unused, unworn, and in brand-new, sellable condition.

  • Free from scratches, wear, sizing or adjustment marks, damage, or alteration.

  • Returned with all original protective films, tags, manuals, warranty materials, presentation boxes, packaging, links, and accessories intact, complete, and undamaged.

We may inspect the returned watch, serial number, condition, packaging, and included components before approving a refund or exchange.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, submit a request through your customer account within 30 days after delivery and include clear details and photographs when requested. Please do not wear, size, alter, or continue using the item while the request is being reviewed.

Engraved and personalized items

Engraved or otherwise personalized items are final sale and cannot be returned or exchanged, except when an item arrives damaged, defective, or incorrect, or when otherwise required by applicable law.

Return shipping costs

Customers are responsible for return shipping costs. Original outbound shipping charges are non-refundable. If we provide a return shipping label, the cost of that label may be deducted from the refund.

Return packages should be insured and include tracking because customers remain responsible for the package until it is delivered to us. These terms do not limit rights that cannot legally be waived.

Exchanges

To request an exchange, first submit a return request through your customer account. Then email info@watchtechnicians.com with your order number and either a link to the watch you want or its model number.

Exchanges are subject to return eligibility and product availability. After we receive, inspect, and approve the original watch, we will confirm availability and arrange shipment of the replacement.

We will explain any price difference or additional shipping charge before completing the exchange. If the requested watch is unavailable, you may select another eligible watch or receive an approved refund to the original payment method.

Refunds

After we receive and inspect the return, we will email you with the result. If approved, the eligible purchase amount and applicable taxes will be refunded to the original payment method, generally within 10 business days after approval. Your bank or card issuer may require additional time to post the refund.

Late or missing refunds

If more than 15 business days have passed since we approved your refund, first check your account and contact your bank or card issuer. If the refund still has not appeared, email info@watchtechnicians.com with your order number.

Contact

For return or exchange assistance, email info@watchtechnicians.com or call (314) 513-8455. Please include your order number.