Shipping policy

SHIPPING & DELIVERY POLICY

Effective date: September 2, 2026

ORDER PROCESSING

Processing time is the time required to verify, prepare, inspect, size, engrave, and package an order before it is transferred to UPS. Processing time is separate from UPS delivery time.

Regular in-stock watches are normally processed and shipped between the same business day and two business days after the order is placed.

Orders that include engraving normally require 1–3 business days of processing before shipment.

Orders requiring additional verification, special preparation, bracelet sizing, or another customization may require additional processing time. If a longer processing time is expected, we will contact you.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders received on weekends or holidays begin processing on the next business day.

UPS DELIVERY ESTIMATES

We primarily use UPS for domestic shipments.

After an order has been processed and transferred to UPS, estimated transit times are:

Contiguous United States:

  • UPS Ground normally takes 1–5 business days.

  • UPS reports that most Ground packages are delivered within three business days.

  • The exact delivery estimate depends on the origin, destination, and date the package is transferred to UPS.

Alaska and Hawaii:

  • Customers should generally allow approximately 3–7 business days after shipment.

  • Remote or extended-area ZIP codes may require additional delivery time.

  • The delivery estimate displayed by UPS for the specific destination and tracking number is the most accurate estimate.

Expedited UPS services may be available during checkout. Expedited delivery time begins after order processing is complete. Choosing expedited shipping does not shorten the time required for engraving, sizing, verification, or other preparation.

ESTIMATED TOTAL TIME

The following estimates include both order processing and UPS transit time:

Regular in-stock orders within the contiguous United States:

  • Approximately 1–7 business days from order placement to delivery

Engraved orders within the contiguous United States:

  • Approximately 2–8 business days from order placement to delivery

Regular in-stock orders shipped to Alaska or Hawaii:

  • Approximately 3–9 business days from order placement to delivery

Engraved orders shipped to Alaska or Hawaii:

  • Approximately 4–10 business days from order placement to delivery

These are estimates rather than guaranteed arrival dates. The actual delivery date can vary by destination, UPS service, weather, holidays, and other circumstances.

ORDER TRACKING

A shipping-confirmation email containing a UPS tracking number will be sent after the order ships.

Tracking information may not become active immediately after the shipping label is created. Please allow time for UPS to receive and scan the package.

If you have not received a shipping-confirmation email within the applicable processing period, please contact us:

  • After two business days for a regular in-stock order

  • After three business days for an engraved order

SHIPPING DELAYS

Delivery may be delayed because of severe weather, holidays, carrier disruptions, transportation problems, remote delivery locations, incorrect addresses, or circumstances outside our reasonable control.

If we learn that we cannot ship your order within the processing timeframe stated in this policy, we will notify you and provide updated information.

Where required by applicable law, customers affected by a shipping delay will be given the option to accept the revised shipping date or cancel the unshipped order for a prompt refund.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional carrier charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility to the extent permitted by law.

DELIVERY PROBLEMS

If UPS tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area and any location where the carrier may have placed the package.

  2. Ask household members, neighbors, building management, or front-desk personnel whether they accepted it.

  3. Review the UPS tracking page for delivery photographs, notices, or special instructions.

  4. Contact UPS using the tracking number.

  5. Contact Watch Technicians Store promptly if the package still cannot be located.

Please include your order number and UPS tracking number when contacting us.

CONTACT INFORMATION

For shipping or delivery assistance, contact:

Watch Technicians Store
Website: https://shop.watchtechnicians.com
Email: info@watchtechnicians.com
Telephone: (314) 513-8455