Returns & Exchanges

How to request a return

1. Sign in to your customer account. Use the email address associated with your order and enter the verification code sent to your email. No password is required.
2. Submit your request. Open the order, choose Request return, select the item or items, and provide the reason and any relevant details.
3. Wait for our review and prepaid label. Once approved, your return instructions and company-paid shipping label will be emailed through Shopify. Check your inbox and spam folder.
4. Pack and send the approved items. Follow the emailed instructions, print and attach the supplied label, and use the carrier shown on it. Keep your drop-off receipt and tracking details.

Please do not ship before approval. Do not purchase your own postage. Use the prepaid label we provide and the return address in your approval email.

Return eligibility and item condition

Standard watch returns must be unused, unworn, and in brand-new, sellable condition. Please keep the watch and its original materials intact while deciding whether to keep it.

• No scratches, signs of wear, damage, alteration, or sizing and bracelet-adjustment marks.
• The watch must not have been sized or adjusted, including removal of bracelet links.
• Include all original protective films, tags, manuals, warranty materials, presentation boxes, packaging, links, and accessories, complete and undamaged.

Engraved or otherwise personalized watches are final sale and are not eligible for returns, exchanges, or refunds for a change of mind. This does not limit remedies for items that arrive damaged, defective, or incorrect, or rights required by applicable law. We inspect the item, serial number, packaging, and included components before approving a refund or exchange.

See our Return & Refund Policy for the complete terms.

Engraved and personalized watches

Engraved or otherwise personalized watches are final sale and are not eligible for returns, exchanges, or refunds for a change of mind. This does not limit remedies for items that arrive damaged, defective, or incorrect, or rights required by applicable law.

Engraving adds 1–2 business days to normal preparation before shipment. Review your text carefully before ordering. See the Shipping & Delivery Policy for preparation and delivery timing.

Free return shipping and your label

Watch Technicians pays the return shipping cost for approved returns. We provide the prepaid label by email through Shopify. You do not pay for the label, and its cost is not deducted from an approved refund.

Package the item securely with its original materials and follow the supplied instructions. If you cannot find the label or need help printing it, contact us with your order number before sending the item.

Any original outbound shipping charges remain subject to the refund terms in our policy; free return shipping refers to the approved shipment back to us.

Requesting an exchange

Submit a return request first, then email info@watchtechnicians.com with your order number and the model number or a link to the watch you would prefer.

Exchanges depend on return eligibility and product availability. After we receive, inspect, and approve the original watch, we will confirm the replacement and explain any price difference or additional replacement-shipping charge before completing the exchange. Return shipping for the approved original item is free.

If the requested watch is unavailable, you may choose another eligible watch or receive an approved refund to your original payment method.

Damaged, defective, or incorrect items

Submit a request within 30 days of delivery. Describe the issue and retain the item and packaging; provide clear photographs when requested. Please do not wear, size, alter, or continue using the watch while we review the request.

Our team will review the issue and provide the next steps. Approved returns receive a prepaid label at our expense.

Inspection and refunds

After your return arrives, we inspect it and email you the result. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card issuer may need additional time to post the credit.

If more than 15 business days have passed since refund approval, check with your bank or card issuer, then contact us with your order number if the refund is still missing.