Frequently Asked Questions

Orders and shipping

When will my order ship?

Orders normally ship the same day or the next business day. During busy periods or when an item requires additional processing, shipment may take longer.

How long does delivery take?

Typical delivery is 2–4 business days after shipment, but please allow up to 7–10 business days. Carrier delays can occur outside our control.

Will I receive tracking?

Yes. We send tracking information when the order ships. If you have not received a shipping confirmation within three days, contact us.

Can I change or cancel an order?

Contact us as soon as possible. The current refund policy allows cancellation or amendment within 48 hours of purchase unless the order has already shipped.

Returns and product support

How do I request a return?

Email us before sending an item back. Eligibility, condition requirements, timing, and shipping costs are governed by our Refund Policy.

What if my watch arrives damaged or incorrect?

Contact us promptly with your order number and photos of the item and packaging so we can review the issue.

Where can I get a watch repaired or sized?

Watch repair and in-person service information is available on the Watch Technicians service website. You can also find a location.

How can I contact you?

Email info@watchtechnicians.com or call (314) 513-8455.

For full details, review our Shipping Policy and Refund Policy.